In the coming weeks and months, you’ll begin to see changes on the Southwest Airlines web site, southwest.com. These are tweaks that will help make purchasing easier for Customers. While a majority of the work is behind-the-scenes, you will see a few new user-friendly features when booking a flight.
We will be rolling these changes out slowly and in phases, so not every Customer’s computer will be directed to the new pages at the same time. We hope to be fully transitioned in September, and we’ll monitor the transition closely to make sure it goes as smoothly as possible. We don’t want anything coming between you and your next Southwest Airlines flight!
As Customers are directed to the new booking area, they will experience an updated user-friendly design. Plus, on direct flights (with stops but no change of planes), we will now show you the city location where your aircraft stops, a highly requested feature! Once a ticket is purchased, Customers will be able to click a button to have their travel itinerary and confirmation number added to their Microsoft Outlook calendar, for one less email to keep track of. Also, Customers will be given immediate access to information about their destination such as weather forecasts, airport information, and fun things to do in that city. These are just a few of the changes coming soon to southwest.com.
Stay tuned, and we hope you enjoy the upgrades! In the meantime, here are some before and after screen shots.
Current confirmation page:
New confirmation page:
Current select flight page:
New select flight page:
iCal and Outlook Feature
Itinerary details: