Remember the time when you could pull up to the gas pump and two or three employees would run out to service your car? Yeah, I don’t either!
In this day and age, I believe consumers find themselves more taken aback when they receive great Customer Service, rather than receiving none at all. It’s happened to me. I’ve found myself saying, “wow, what just happened? That person was really nice to me.”
At Southwest Airlines, our Customers have grown to expect great Customer Service. I’m proud to say, for our Employees, delivering exceptional Customer Service is just what we do!
Southwest recently ranked number four on this year’s list of Fortune’s World’s Most Admired Companies. We can quickly accredit this great honor to our Employees and our legendary Customer Service, but where does this mission of Customer Service stem from? How does one define great Customer Service?
As found on the web, Customer Service can be defined as resources that a company provides to the people who buy or use its products or services.
Well there you have it folks; our best resource is our People! Since 1971, the Employees of Southwest Airlines have conducted their business based on good morals. Our President Emeritus Colleen Barrett taught our Employees to live by The Golden Rule:
Treat others as you want to be treated.
Could it be as simple as treating each other with respect, and treating our Customers like Family? That’s where our mission of Customer Service stems from. At Southwest Airlines, providing great Customer Service is more than just our job, it’s our mission!
