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Hurricane Matthew Flexible Accommodations

LisaGoode Employee
Employee

Are you flying in or out of one of our airports affected by Hurricane Matthew? You can check the status of your flight by clicking here.

  

Hurricane Matthew, currently a Category 4 Hurricane, is anticipated to make landfall later today in Florida and will continue  up the coast into Georgia and South Carolina by Friday. If you have travel planned through Nassau, Ft. Lauderdale, West Palm Beach, Orlando, Jacksonville, Ft. Meyers, Tampa, Charleston between today and Tuesday; or Charlotte or Raleigh/Durham between today and Saturday, and you would like to rebook your travel, we’re offering you flexible accommodations.  

 

You can easily rebook online without without paying any additional charge. The new ticket must be in the original class of service and within 14 days of the original date of travel between the original city-pairs. Please review the Travel Advisory posted on Southwest.com for more information. 

 

To rebook, at Southwest.com, click on “Flight” in the top right hand corner, and then select the “Manage Reservations” option, or click here to get started.

 

  1. Pick out a new flight from the available schedule.
  2. Confirm the booking.
  3. Check in for your new flight, if within the 24-hour check-in window.

All currently available flights and seat inventory are listed on Southwest.com. Our Customer Service Agents do not have access to additional inventory.

 

Our Team will continue to work diligently to update Flight Statuses as the weather progresses, so please check back throughout the day for updates to your travel plans.

If you receive an error during the rebooking process, give us a call at 1-800-IFLYSWA for assistance.

 

 

 

 

Efforts underway:
As a Company we are committed to supporting organizations that focus on disaster preparedness and response.  While we support these organizations year round, we’ve been in contact with our existing charitable partners, specifically the American Red Cross, Team Rubicon, All Hands Network, and AmeriCares who are preparing to assist in these areas (some are also helping with international), and we will continue to support them as they respond to help these communities.  There is always a need for cash donations and their individual websites can be accessed by clicking on the links above.