Southwest Airlines continues to monitor information from Boeing and the Federal Aviation Administration (FAA) on the impending 737 MAX software enhancements and training requirements. We remain confident that, once certified by the FAA, the enhancements will support the safe operation of the MAX.
We previously revised our flight schedule by removing the MAX through Nov. 2 to offer reliability to our operation and stability for our Customers. With the timing of the MAX’s return-to-service still uncertain, we are extending the MAX-related flight schedule adjustments through Jan. 5, 2020.
By proactively removing the MAX from scheduled service, we can reduce last-minute flight cancellations and unexpected disruptions to our Customers’ travel plans. The limited number of Customers who have already booked their travel and will be affected by our amended schedule will be notified of their re-accommodated travel according to our flexible accommodation procedures. The revision will proactively remove an average of more than 200 weekday flights from our schedule out of our total peak-day schedule of more than 4,000 daily flights.
We offer our apologies to our Customers impacted by this change, and we thank them for their continued patience.
How soon will I know if my upcoming flight has been impacted? Our goal is to operate our planned schedule with as few cancellations and as little impact to our Customers as possible. To support our Customers, our Teams are working diligently to increase reliability and reduce the amount of last-minute flight changes caused by the MAX 8 grounding.
Currently, we are amending our flight schedule through Jan. 5, 2020 to incorporate changes that will occur as a result of our MAX 8 aircraft being taken out of service. We are taking steps to proactively notify Customers affected by these changes.
Please know there are still other factors to consider when traveling that have potential to impact a scheduled flight on any given day. These factors include but are not limited to weather, unscheduled maintenance, operational delays, etc. As your flight date approaches, you can track the status of your flight using our Flight Status Tool on Southwest.com.
How will I be notified if my flight has been impacted? The limited number of Customers who have already booked their travel and will be affected by our amended schedule will be proactively notified of their re-accommodated travel plans, according to our flexible accommodation procedures.
How can I verify my aircraft type?
Instructions for verifying the aircraft type scheduled to operate your flight can be found here.