Ask Eric Huerta what he likes about his job and he’ll passionately exclaim, “everything!” Eric joined the Southwest Family at age 20 and celebrates his 20th anniversary this year. For 19 years, he worked as a Customer Support & Services Agent, serving our Customers on the phones. Eric now stocks aircraft galleys with drinks, snacks, and other supplies to help our Customers have a great onboard experience.
Eric adds a personal touch to everything he does and even leaves handwritten, positive messages for Flight Attendants. What he enjoys most about his job is interacting with his Coworkers. “Southwest is like my second Family,” Eric says proudly.
His positive attitude is a reflection of his motto: work hard, play hard. “Southwest rewards you with good benefits, so I come into work every day with a smile on my face, ready to perform my job to the best of my ability,” he says. “If I can brighten someone’s day, I know more blessings will come my way.”
A native of Houston, Eric is excited about the Houston Hobby International Terminal Project that will add five new gates, enabling Southwest to offer international service from the airport.
Eric’s favorite Southwest destinations are Las Vegas and Panama City Beach, Florida. As an avid outdoorsman, he also enjoys the mountains of Colorado. And when he’s not sharing his smile and can-do attitude with Coworkers and Customers, Eric cherishes every moment with his son, Brandon.
With a heart of gold and a passion for helping others, Eric is a perfect match for Southwest. Thank you for sharing your Servant’s Heart with our Customers for 20 years, Eric, and here’s to another 20!