With the ongoing COVID-19 pandemic and its impact on our Customers, our operation, and our Employees, we wanted to update you on decisions regarding extending travel credit for Customers. Please keep in mind this is a rapidly changing and dynamic situation that requires constant assessment and adjustment. The good news is we are making some Customer-friendly changes.
With the unprecedented cancellations and airport closings happening every day, we understand travel plans are changing for many Customers. So, we are making a temporary exception to our already very flexible travel funds policy. As you may know, our current policy outlines that nonrefundable tickets not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date, but must be used by the individual named on the ticket.
In recognition of the current travel environment, we are extending the expiration date of some travel funds:
Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021
Any newly created travel fund because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
It will take our Technology Teams a few weeks to make these changes to the expiration date of the funds, and we appreciate your patience while our Teams work quickly to make this happen. This gives Customers an additional year to use their funds and take the same trip next year as they were planning to take this year.
We hope the above information is helpful in assisting you as we navigate through this unchartered territory.