As a reminder, Southwest cannot speculate or comment on details of this investigation outside of our cooperation with the NTSB. We respectfully ask that users on The Southwest Community refrain from speculation as well.
UPDATED on Saturday, August 27 at 1:00 p.m. CT
I wanted to provide an update around an event involving a Southwest plane this morning, and some context around the accompanying statement provided below. When we have an operational event that results in aircraft damage and/or passenger or crew injuries, that can trigger a review or investigation by the National Transportation Safety Board (NTSB). When the NTSB decides to launch an investigation, we give the Board our immediate cooperation so that we are able to properly streamline information and avoid speculation (especially this early). If you do not see an update from us, that is because we are working behind-the-scenes with the NTSB to follow this process. They are very good at what they do, and we strive to be good partners. You can follow updates from the NTSB on twitter at @NTSB_Newsroom.
Southwest's Initial Statement:
Today, the Captain of Flight #3472 from New Orleans to Orlando made the decision to divert to Pensacola due to a mechanical issue with the number one engine. The flight landed safely without incident at Pensacola International Airport at 9:40 a.m. central time. Initial reports indicate there were no injuries among the 99 passengers and five crew members onboard. We have notified the NTSB, and when authorized, we will be inspecting the aircraft to assess the damage. The aircraft is out of service, and we will work to accommodate the passengers to Orlando or their final destination as soon as possible.