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Boarding

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Boarding Position

Cruiser

I know it's a Southwest mystery about boarding positions but I just have to ask. I just checked in (I typically do even though I am A List Preferred and request my boarding pass be texted). I booked travel for myself, daughter, grandson and my husband who is my Companion and is an A List status. How is it that I have position B 45 as A List Preferred and my Companion is  A 16 and other family A 20 and 21?  PLEASE explain. I know I can board after A and before B but this is crazy and what is the benefit of A List Preferred?

6 REPLIES

Re: Boarding Position

Explorer

See the other threads -- there's currently a "glitch" that is making A-Listers not be checked in automatically or be assigned their positions. Until it's resolved, you can:

 

-- Board after the A group, per policy, if your boarding pass says A-List on it or you show your A-List card. (Many don't as a result of this glitch.)

 

-- Purchase Upgraded Boarding, and then request a refund of the fee following travel.

Re: Boarding Position

Cruiser

Thank you ! Glad to know it's a glitch. Hope it's fixed soon. 

Re: Boarding Position

Cruiser

yep I have spent $60 so far upgrading my boarding priority back to about where it should have been. I contacted Southwest and the didn't feel this was a significant issue.  They said "just board and the end of the A group"  How is this fair to us loyal frequient flyers?

 

Re: Boarding Position

Cruiser

This is sad. One of the outstanding things about this airline has been the customer service and I have experienced the same lack of concern about this issue. I will have flown 3 times this week already and what may be small to some is not small for those who specifically choose this airline for our travel because of the rewards for loyalty. I am in the customer service industry as well and it's been disappointing as far as the response or lack of. Do we know when there will be a resolution?  Simply stating you can board after A is not the answer I am looking for. 

Re: Boarding Position

Explorer

The correct thing to do would be to board A-Listers after Business Select. They're not doing that of course -- it's not often Southwest does the right thing these days -- even when it's as simple as something like this. Smiley Sad

 

Re: Boarding Position

[ Edited ]
Cruiser

Check your email to see the pathetic excuse of an explanation and "apology".  Southwest Airlines -  YOU SHOULD BE ASHAMED OF YOURSELF.