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Re: DISCRIMINATION. Horrible Customer service. Boarding

Cbekele
New Arrival

@spacecoastbill you must not be a black man. So you would have no Idea what it feels like to be discriminated against because of the color of your skin. You were not there for the experience so you have no right to say that it was not discrimination. The man at the gate had no reason not to let him on the plane at 20 mins before takeoff  but he had already classified him as the black man with an attitude who doesn’t deserve to board. He confessed to this when asked and said it was because he had an attitude with him. So I suggest you do a little more reseach on disrimination before you tell me, Marcellus or anyone else what they did or did not experience and yes I am a black woman and I know exactly what that feels like. 

Re: DISCRIMINATION. Horrible Customer service. Boarding

Lindsey
Rising Star

All,

 

I'm going to go ahead and close the comments on this thread since it truly is a Customer Service issue. We are in contact with @Marcellus and will work with him to address his concerns. 

 

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Re: DISCRIMINATION. Horrible Customer service. Boarding

Lindsey
Rising Star

Hi @Marcellus,

 

I'm truly sorry to hear about the frustrating series of delays you experienced trying to get home to your daughter. There is never an excuse for poor Customer Service, which only exacerbates the difficulty of travel disruptions. We take your comments seriously.

 

Have you contacted our Customer Relations Department? You can reach them on Twitter (@Southwestair) or by phone at 1-855-234-4654.

 

The Southwest Community is a Customer-to-Customer discussion forum, so we don't have the tools here to resolve individual Customer Service issues, but our Customer Relations Department is staffed with Representatives who will be able work with you and give this situation the attention and research required. 

 

Please message me directly if you have any questions.

 

Re: DISCRIMINATION. Horrible Customer service. Boarding

Lindsey
Rising Star

@Marcellus,

 

I see that you have already contacted Customer Relations, and they have assigned a Specialist to your Service Request. They are reviewing the event and should be following up with you soon in writing.