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Re: Military Boarding Policy

rtbarron
Active Member

@MilitaryDenied wrote:

This very thing happened to me today (20180607).  Phoenix to Ontario flight 2111.

First time I've received this from a SWA gate agent - "Sorry for the policy confusion, but Southwest policy only allows early boarding for service members on military holidays and for those in uniform."  FYI SWA, 99.9% of service members don't travel in uniform.

Southwest just lost another frequent flyer for good.


First of all, thank you for your service to the United States.

Were you traveling on military business today or on personal business?

I'm sorry to hear that you've given up on Southwest over this incident. In my experience, irritating incidents happen at every airline but, in the end, Southwest always rises above the rest. I hope you will be back.

Re: Military Boarding Policy

Choohooo
New Arrival

@rtbarron wrote:

@MilitaryDenied wrote:

This very thing happened to me today (20180607).  Phoenix to Ontario flight 2111.

First time I've received this from a SWA gate agent - "Sorry for the policy confusion, but Southwest policy only allows early boarding for service members on military holidays and for those in uniform."  FYI SWA, 99.9% of service members don't travel in uniform.

Southwest just lost another frequent flyer for good.


First of all, thank you for your service to the United States.

Were you traveling on military business today or on personal business?

I'm sorry to hear that you've given up on Southwest over this incident. In my experience, irritating incidents happen at every airline but, in the end, Southwest always rises above the rest. I hope you will be back.



Once again, Phoenix stopped me at the gate. I fly 1-2 times a month and it’s only an issue in Phoenix.

 

I was even prepared with orders in hand and showed him the top line — “Prohibition of wear of army uniforms  using commercial travel.” He laughed and said, “I don’t doubt you’re getting deployed but if you want to board early you have to be in uniform.”

 

I just left my family of four crying children and a wife at security so I can sleep alone in the dirt for 6 months.

 

This is a sham policy. Like I said in a previous post, Southwest doesn’t really care about the armed services. They just like sounding supportive over the intercom for publicity reasons. Hoooooaaa southwest!!

Re: Military Boarding Policy

Acabral33
New Arrival

I have been flying YEARS with southwest. NOT. IN. UNIFORM. Ever. Today I was told by  the boarding agent she was “doing me a favor” by letting me on and not being in uniform after showing her my ID. I had boarded another flight previously that day in Tampa and WAS allowed to board between groups A and B. If you’re going to give me an attitude and roll you eyes... not to mention YELL down the walkway to me about your favor continued by several “your welcome”’s, then by all means, keep your policy to yourself. Disgusting that you’re yelling “you’re welcome” to military personnel. Just disgusting. I think it’s time we stop using southwest. Period.

Re: Military Boarding Policy

rtbarron
Active Member

Thank you for your service to the United States and sorry for the problem that you had today. Whether or not you are in uniform, you are entitled to a basic level of respect as a Customer and you did not get that today. That particular Operations Agent was rude and unprofessional and is not indicative of all Southwest People. I suggest you contact Southwest Airlines Customer Relations at 855-234-4654 or email them by clicking on the contact us link at the bottom of the southwest homepage. I hear Twitter also works.


Re: Military Boarding Policy

sbattle02
New Arrival

I understand and appreciate the kind gesture of early boarding for active duty military. As stated by many on this thread, mostnservice members refrain from wearing uniforms when traveling commercial. Today,  I was told by the gate agent (with an added eye roll) that I had to be in uniform as I stood in line with the family boarders in preparation for boarding the aircraft. On my previous flight, the gate agent accepted my ID card as verification of military status. So, I went ahead and paid $30 for early boarding since this policy seems to varies by gate agent. I can only assume that some gate agents have served in the military and have an appreciation for those who currently serve and sacrifice more than other agents. Please  consider a policy change that allows active duty military to board early with valid ID regardless of attire. 

Re: Military Boarding Policy

PizarroJM
New Arrival

 

Military at BWI

 

I got to the airport 3 hours early and observed three departing Southwest Airlines flights call for only military in uniform and 0 service members were in uniform.  However, many service members were boarding these flights and I that a lot of them traveling were traveling on orders.  I recalled that other airlines asked the military to board early with no excuses such as been in uniform. In my opinion, this is a poor excuse since a smaller number of them traveled uniform and not all military on official travel will be uniform when traveling. However, the other airlines do n’t use this an excuse. This airline is only pretending to be nice to the military.  

 

Southwest needs to update their military boarding policy if they sincerely support the military.

 

Re: Military Boarding Policy

Ohmelas
New Arrival

I have this same issue this AM in Charlotte. If we get technical appropriate civilian attire is an authorized part of uniform.

Re: Military Boarding Policy

tpegan1
New Arrival

Do other airlines have open seating like Southwest?  Probably not.  Boarding early is a far bigger deal on Southwest than on an airline that has assigned seating.

Re: Military Boarding Policy

Kerrid04
New Arrival

Thank you for this post as active duty Coast Guard I experienced being turned away with military Id and official orders,  very disappointing treatment of service members. 

Re: Military Boarding Policy

voltron
New Arrival

I was just VERY rudely turned away at Reagan in DC because I was not in uniform. I am an intelligence officer and it is not smart to travel in uniform as you make yourself a target. This is the only airport I have experienced this disparity. All other SW airports allow me as an active duty service member to pre-board without being in uniform which I very much appreciate. SW needs do standardize this. 

 

MAJ S