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Re: Military Boarding Policy

armyman254
New Arrival

There is no problem accepting preferential treatment if it is offered. However, there should never be the expectation of it. Policies and their subsequent enforcement vary from one place to another. It happens. The military is the same way. 

Re: Military Boarding Policy

Tac223
New Arrival

Just happened to me. I fly at least 20 times a year over the past 6 years with SW. I never ever ever been turned away cause I’m not physically in uniform even though it’s in my carry-on.  YOU SHOULD NEVER FLY IN UNIFORM!! The worst part is how embarrassing it was. Like she was loud and obnoxious and people were staring at me. Highly unprofessional.  If anything it’s a horrible fake PR stunt if you need to be in uniform. 

Re: Military Boarding Policy

Em_Flies
New Arrival

Oh gosh. I'm so sorry that all of you military personnel have experienced this. THANK YOU for all you do for us!

Really, the problem is that the policy isn't equally enforced, it sounds like. If there's a policy, enforce it, and make it easy--if people can't travel in military uniform, and it sounds like this is the case most of the time, then Southwest clearly needs to change their policy to allowing military personnel to show appropriate ID to board in their special class. 

I don't know about anyone else, but I have zero issues with a member of the military going before me on a flight. None. Nada. Zilch. 

Re: Military Boarding Policy

Jmess
New Arrival

I don't know about the rest of the military, but I do know that my office discourages the use of Southwest for official travel. I also do not think Southwest is military friendly. Maybe this is a rage post because today Southwest has once again disgusted me with their inadequate customer service.  I personally do not have a problem with their boarding rule of in uniform, although I agree for security reasons my unit is not authorized to fly in uniform. My problem is with the inconsistent use of their policy and their discrimination against military personnel especially when traveling on orders. Often for travel, I do not have a known return date for my travel, so when I have to switch last minute and southwest is the only available option, I am forced to check in hours before a flight, which means I am normally the last to board. I do not have this issue with other airlines as they do not place military in the last boarding group just because.  However, my major problem with this airline is their discrimination against military. When I do check in to get a decent boarding group, I end up having to go back to the counter as they can never seem to properly verify me as military (even though I show my idea multiple times prior to boarding). And no they can't verify you at the gate. So I am the last person on the plane just because I am traveling on military orders. Military should fly Southwest as a last resort in my opinion. I recommend it for families with children under 6 though.

Re: Military Boarding Policy

krafty81
Active Member

Previous comment makes no sense. I am a 34 year veteran. I traveled on SW on orders all the time. Check in 24 hours prior, you are set. I did not look for extra favors. If I had to change a flight, SW phone rep always asked if I was military and I got a break. "Verifying" someone as military is meaningless. You board according to your number. I would urge people that think that airlines "owe them" something because they wear a uniform to get over themselves. We serve our country, not the other way around.

Re: Military Boarding Policy

jksobonya
Active Member

Well said @krafty81!!

 

And, as an aside, if you purchase EB and/or get lucky enough to get A group when you check in, this becomes a total non-issue. 

 

--Jessica

Re: Military Boarding Policy

NicoleAshley Employee
Employee
Solution

We're saddened to hear that you feel this way, @Jmess . As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to reach out to us via offical channels.

 

Thank you,

 

Nicole Ashley

Community Manager

Nicole
Community Manager