My wife has MS, it is slowly but surely taking away her mobility. Her MS is primarly impacting her knees making it impossible to stand, or sit, for extended periods of time without swelling and increasing pain. The period of time is slowly but surely decreasing as we get older, but needless to say she has to put her legs up, and apply ice packs in order to counteract the inevitable swelling and pain. Now TSA no longer allows us to bring 'ice packs' on board and so we wet towles and freeze them in zip lock bags before boarding in order to allow her to fly.
A lot of folks say pre-boards are taking advantage, but I will trade anyone who has such an opnion their life for a life living with MS anyday of any week just to gain a pre-board spot. We fly southwest BECAUSE of their pre-board policy, it is the only airline which my wife can tolorate.
@dhaigh sorry to hear that your wife is going through this battle. She is lucky to have you on her side. SWA is great with handling sensative circumstances such as yours... and to be honest, your wife’s circumstances are the reason they offer pre-boarding. Please let other passengers unnecessary opinions roll off of you. Their opinions don’t really matter anyways. What does matter is that you and your wife at least deserve this one tiny benefit. Happy Travels!
@dhaigh Thank you for sharing! The passengers who are so quick to cry wolf over pre-boards likely have not experienced having someone close to them with MS, or macular degeneration, or extreme anxiety, etc. As you point out, not all challenges are visible.
-A List Preferred, Companion Pass holder, Community Champion.
Thank you for sharing your wife's story. We're happy to know we've been able to contribute to her travel comfort in a small way, and we will always offer preboarding to her and our other Customers who don't experience the access and/or comfort the majority of other Passengers enjoy but may not even think about. We thank you for your kind words and friendship, and we look forward to our next opportunity to welcome the two of you onboard!