Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Boarding

Welcome to the Boarding Board.
Share knowledge about Southwest’s
boarding process and learn from others.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

New here

Tmichelle
New Arrival

How does the boarding process work if you need a wheelchair?

1 REPLY

Re: New here

CareforNOLA
Active Member

@Tmichelle

i hope your trip goes well.  First, give yourself some extra time because navigating the airport in a mobile device can be a challenge.  Second, if possible, I recommend an early morning flight.  Usually the airport is a little quieter, but it is up to you on the timing of the flight. Next, upon arriving at the gate, please tell the gate agent, that you would like to pre-board.  Let them know the level of disability, that is, is there any mobility?  Standing?  Transferring?  Then, preboards are called to board first.  an attendant helps speed the process along by getting the person on board and arranging to gate check the wheelchair. Or if assistance is needed for more assistance, the airlines have a special wheelchair that can get on and down the aisles.  It is not ideal but it can work.  

 

If if you go the frequently asked questions in the Southwest.com website, you can find more information.  Safe travels.