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Pre boarding with injury

Amaloney4
New Arrival

I had ACL surgery recently. I am no longer in a brace, but still do use a cane sometimes for stability.  I move very slow and my knee buckles frequently.  I don't need a wheelchair to board. Would I be able to get pre boarding so I don't have to rush down the walkway risking falling or upsetting others due to my slow pace? My teenager would be with me to assist me when needed. 

2 REPLIES 2

Re: Pre boarding with injury

dfwskier
Rising Star
Solution

Sorry to hear that you popped your ACL

 -- and it isn't even ski season yet... Hope the recovery is proceeeding well.

 

Yes, you should be able to pre-board.

 

Just follow the instructions provided via the link:

 

https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol....

Re: Pre boarding with injury

chgoflyer
Top Contributor

Note: You'll be asked questions regarding your need when you request to pre-board at the gate. Customers with a disability that need either 1) a specific seat on the plane, or 2) assistance boarding are allowed to pre-board. Those needing extra time are asked to board after the A group, before the B one. Make sure that they understand that you'll need assistance.