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Solution for South Wests Preboard nightmare

tommyo
New Arrival

Here is a solution Southwest:

 

Preboards can get on first as usual- all 20 to 40 of them. Other than children, vets and mentally handicapped people should sit in the back of the plane, why?

 

1. board before anyone else, no one is in your way

2. 2 bathrooms in the back

3. 2 flight attendants in the back

4. unload last- no one is in your way.

 

what does this solve?

 

People paying for premium seats A listers- A list preferred and Business select are happy cause they got there moneys worth and they can catch there connecting flights faster.

 

pre boards should be happy cause now they have more assistance and more bathroom facilities at there disposal.

 

its a winning solution for everyone....

 

Happy New Year

42 REPLIES

Re: Solution for South Wests Preboard nightmare

Eloneskimo
New Arrival

First off, Preboarders are not a "nightmare" to those who are patient and considerate of their fellow travellers who may need a little extra help.  Think about this for a second, your asking the folks who have the most mobility challenges to work their way all the way to the back and all the way to the front.  By relegating the preboarders to the back of the plane you could slow the overall boarding /  deplaning process because they would require even more time to get all the way on and all the way off.  Also, SWA does not have assigned seating, so telling a certain group of passengers where they have to sit flies in the face of the company culture and is unfair to those passengers.     Ultimately, Tommy, I think your idea may stem from frustrations born from a false sense of entitlement that as a A passenger you shouldn't have to wait for anyone.  Be patient with preboarders, for one day you may be one of them.

Re: Solution for South Wests Preboard nightmare

chgoflyer
Rising Star

For the seemingly millionth time, Southwest cannot, under their current boarding process, within the law, dictate what seat a pre-boarder must sit in.

 

The "solution" to the "pre-boarding problem" will eventually be assigned seating. But only when Southwest (and not a few very vocal people online) determine that it is actually an issue -- that it actually has negative monetary effects for the carrier.

 

It astounds me that people continue to offer "solutions," as if they are the first ones to think of the idea, and Southwest's legal team hasn't fully considered all the alternatives.

Re: Solution for South Wests Preboard nightmare

spacecoastbill
Active Member

I dont think he has a sense of entitlement,  but those abusing the pre board policy and faking a medical condition to avoid paying for early boarding certainly do.

 

Its becoming more and more widespread.  SWA even terms those cured mid air as 'miracle flights'.  These people walk around the terminal until a few minutes before boarding when they now sit in a wheelchair to get onboard first and grab a bulkhead seat or row... or try to save several seats or rows in the front of the plane.

 

On arrival, they leap from their seats, grab their overhead bags, and then run through the terminal.

 

MCO, PHX, and LAS are some of the worst.

Re: Solution for South Wests Preboard nightmare

Catedi
New Arrival

@spacecoastbill uses terms, such as:

 

"faking a medical condition", and "...cured mid air as 'miracle flights'. " , accusing the disabled pre-boarders of leaping from their seats, grabbing their overhead bags, and then running through the terminal, upon landing. Nice soundbites, spacecoastbill, but I've never seen such antics, as a nurse who frequently accompanies someone who needs preboarding. My question to you is, how could you possibly know someone's condition isn't legitimate? Is your jealousy so profound you disregard common empathy toward those less fortunate? WoW, is all I got...

 

 


 

Re: Solution for South Wests Preboard nightmare

Amanda218
New Arrival

I pre-board and I have no physical disability. My disability is a mental one. I suffer from claustrophobia and at 5’1” when I am in a situation where everybody around me has to stand up as soon as the plane lands and I can’t see the way out I start to have an overwhelming desire to get off the plane. Suppressing my desire to flee generally causes a severe anxiety attack where it’s hard for me to draw breath. I once had to be taken off of a plane by emergency medical personnel.  To a lesser degree I will hyperventilate and burst into tears. It’s embarrassing for me and alarming to people around me.  

 

I always pay the extra fee for earlybird check-in  to limit the attitude from the gate agent, but I still ask for a pre-boarding pass so I can get a seat in the first few rows. Where I can always see the exit.   

 

I hate that I can’t control myself.  I feel like a total a-hole appearing able bodied and standing with people in wheelchairs waiting to pre-board. I see all the not so nice looks.   Regardless of your boarding position everyone’s going to get on the plane. Please remember you can’t always see a disability. 

 

Re: Solution for South Wests Preboard nightmare

Lindsey Employee Rank
Employee

Hi @tommyo,

 

Many of our Customers have disabilities that are not necessarily visible or restricted to a specific age group (e.g., diseases that cause blood clots, epilepsy, autism, etc.), and some Customers require the use of a wheelchair (or other mobility device) in one airport when they expect to have to travel a significant distance but don’t need to wheelchair in other circumstances (e.g. a smaller airport, making a connection to a gate in the same terminal, or the Customer is capable of walking the short distance down the jet bridge). However, our Employees are trained to ask a Customer who requests preboarding certain fact-finding questions regarding the Customer’s qualification for preboarding.

 

 

Lindsey
Community Manager
The Southwest Airlines Community

Re: Solution for South Wests Preboard nightmare

melrose
New Arrival

I appreciate that there is some vetting of the pre-boards. However, it's hard to be empathetic when you see the the people sitting waiting in wheelchairs ask others to watch their belongings while they get up and get coffee, go the the restroom, etc., with little apparent limitation to their ability to move quickly. I see this often at the gates of PBI.  And for those of us who pay extra for each in our party to board early, it is equally frustrating to have your desired seats being saved by someone who paid for one early bird seat, and is saving others for those in later boarding groups. I believe that SWA should begin making announcements at boarding time to the effect that seats cannot be saved for people in later boarding groups. After all, SWA, you would earn more $$ if people paid to board honestly.

Re: Solution for South Wests Preboard nightmare

chgoflyer
Rising Star

Southwest won't "begin making announcements at boarding time to the effect that seats cannot be saved for people in later boarding groups" because Southwest allows seat saving.

Re: Solution for South Wests Preboard nightmare

MCOAnne
New Arrival

I take the first open seat that I want, if someone wants to save seats they should either not be cheap and buy early bird for their entire party, or sit in the back.