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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

hockeydiva
Active Member

@chgoflyer wrote:

@hockeydiva wrote:

This would absolutely solve the problem!


If only it were possible. But it's not. Because -- as has been mentioned many, many times now -- Southwest cannot -- in an "open seating" system -- specify which seats pre-boarders can or can't use. To do so would be a violation of the Air Carrier Access Act.

 

The only "solution," sadly, is assigned seating.

 

 


This is incorrect.

 

The ACAA states that disabled people cannot be forced "to sit in a particular seat on the basis of disability." The ACAA does NOT mention preboarding.

The solution is to allow disabled passengers who wish to avail themselves of the opportunity to pre-board to select from seats toward the back of the plane. Disabled passengers who do not wish to use pre-boarding may select any available seat when they board at their assigned boarding position. {Exit row can be restricted to those who can perform the required functions.]

Such a policy would comply with the ACAA and eliminate the incentive to pre-board by those who do not truly need it.

As far as those people who have commented that they (or their children) need a seat near the front to be near the lavatory, they would actually be better served by being near the back of the plane where there are two lavatories, and passengers can line up to wait when those are both full. If the front lavatory is in use, a passenger cannot stand in the aisle to wait for it. 

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

along0611
New Arrival

As a person that "doesn't look disabled" your statements about pushing pre-board people to back is beyond problematic. If I had to go to the back I would have to walk the entire length of the plane, which I am not able to do without the use of my cane or walker, that I have to check at the door. Most people that pre-board sit in the front of the plane because they struggle to walk long distances or move through the row on thier own. 

 

Perhaps the solution to the problem is  to accept that you are not able to judge if a stranger is "worthy" of pre-boarding. Have some compassion for people, educate yourself on invisable disabilties and illnesses. 

 

The fact that you say that you will "start carrying a cane" is SO incredibly offensive to the people that have to use mobility devices and struggle to navigate these spaces constantly because of people like you. 

 

I am sure there a a few people that take advantage of the system but think about how wonderful it is that for once in the world people that do have disabilities are able to ask for a reasonable acommidation without having to tell personal details about their health and bodies and be treated with respect. 

 

You are so lucky to not ever had to experince being judged, harassed, or worse by people like you who think thier need for leg room is more important than my abilty to walk to a seat on my own. 

 

Educate yourself. 

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

ronnyradio
Active Member

@along0611 wrote:

If I had to go to the back I would have to walk the entire length of the plane, which I am not able to do without the use of my cane or walker, that I have to check at the door. Most people that pre-board sit in the front of the plane because they struggle to walk long distances or move through the row on thier own. 


So how do pre-boards on every other airline make it through the first-class sections and even economy plus??  I don't see those airlines giving it away to those who pre-board....
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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

Mamabear
New Arrival

I find this very disheartening. I have a child who is on the Autism Spectrum and you may never know of his disibility by looking at him. This is assuming, you've never seen a"meltdown". However, he is very anxious when it comes to flying. I also have a son who is a Marine and you would also probably never know of his PTSD unless you had a conversation with him, let alone know he's a Veteran. So, am I to expect, someone who has height issues and time constraints to take priority over those who have legitimate phyisical/psychological issues?  How about YOU schedule your flight earlier so that you can make your meetings.  I don't care if you "hate" the exit row. Take it and schedule an earlier flight. There are those of us who must fly to get to a particular destination who have serious issues with flying. I suppose the child with cancer flying to St. Jude's Childrens hospital with their family should take a back seat to you as well?  Might I suggest that since you're SO important, you take another airline with assigned seating. This way, those of us "fake people" who are trying to get to our destination wthout incident, won't be an inconvenience to you. Problem Solved!

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

spacecoastbill
Active Member

Well, you can thank the people faking medical issues to preboard and get the better seats.  Its better to them to do this than pay the $30 for an early boarding number.

 

It has gotten way out of hand but SWA either ignores it or refuses to acknoeldge the problem.

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

carph
New Arrival

    I actually just came back from a business trip yesterday and I too fly out of SMF.  My flights in and out of Columbus, OH had 5 wheelchair passengers each board first.  I understand this allows patients who need extra time to get on the airplane.  My issue occcured once we landed and getting off of the plane. As you mentioned with Buiness select my expectaion is I can get off the plane quickly as I eneded up have a tight connection in Pheonix. I had to sit 5 rows back that was not tragic but why would these same people not told to wait and deplane last so that the entire plane did not have to wait for them to get off as we have already established their need for extra tiem and assistance. 

  The real solution would be to not allow these early boarder who do not have boarding statis A 1-15 to sit in the first 4 or 5 rows.  What is the point of buying this ticket and spending the extra money if it does not come with more advantages. Early boarding and a quick exit off the plane.  I  will re-think my travel arrangements in the future.

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

spacecoastbill
Active Member

They cannot do that legally.

Re: Disabled people cheating to board early. – PROBLEM SOLVED!

rlm1951
New Arrival

I was just on a flight where a lady sat in the aisle seat on row 2. She claimed she could not stand to let anyone in, so she had the row to herself. 

She got up and walked off the plane when we landed. There was no ‘invisible disability’ - she just wanted a row to herself. 

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

BullsFan
Active Member

this is a definite problem but the bigger problem is people saving seats, sometimes entire exit rows

 

SWA does have specifiice rules on this- customers are allowed to chose any unoccupied seat, but SWA refuses to require their FA's to enfore that rule

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Re: Disabled people cheating to board early. – PROBLEM SOLVED!

chgoflyer
Top Contributor

@BullsFan wrote:

this is a definite problem but the bigger problem is people saving seats, sometimes entire exit rows

 

SWA does have specifiice rules on this- customers are allowed to chose any unoccupied seat, but SWA refuses to require their FA's to enfore that rule


 

This is incorrect.

 

Southwest "has no official policy for or against seat saving." There's no "rule" to enforce.

 

Customers are "free to take any available seat."

 

Southwest allows seat saving, hopes that customers "don't save too many seats," and in the case of conflicts, expects passengers to "work it out among themselves."

 

FAs don't get involved, and in fact are directed to not get involved unless seat saving "interferes with the boarding process."