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Re: TSA Pre-Check with Companion never 100%

TheMiddleSeat
Rising Star

Just a data point, the system can work as described with the KTN of the companion auto populating into the "Who's Flying?" section of the companion booking. Numerous reservations made and I've never had a problem with it, PreCheck everytime. I don't recall if the KTN was typed in with the companion's RR number when initially adding the companion or if it's pulled from the companion's RR profile based on solely on the RR#. And no, it's not a function of web browser auto fill for me.

 

The question I would ask Southwest is, "Is the companion's KTN provided as part of the initial naming of a companion?" Someone could also  test this by changing their companion. If it's not provided then, then you know it's relying on the companion's RR account to get the KTN. Is KTN entered correctly there? Does the designated companion's name match exactly, including middle name, the name of the companion in their RR account?

 

There are lots of places this system can fail and I understand it's incredibly frustrating, I just wanted to reassure you that it can work. 

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Re: TSA Pre-Check with Companion never 100%

DancingDavidE
Top Contributor

@TheMiddleSeatwrote:

Someone could also  test this by changing their companion. If it's not provided then, then you know it's relying on the companion's RR account to get the KTN. Is KTN entered correctly there? Does the designated companion's name match exactly, including middle name, the name of the companion in their RR account?


I'm not touching mine while it is working fine! I didn't find any place to enter it with the companion checking earlier today in my own profile. I thought it was auto-filling, but if you are sure that it pulls from the profile then I would start there.

 

I have a couple of companion passes to add right now actually, I'll go try it and report back.

Home airport MDW, frequent visitor to MCO to see the mouse.
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Re: TSA Pre-Check with Companion never 100%

DancingDavidE
Top Contributor

It had been a few months for me - my apologies, it did pull automatically from somewhere, I didn't  have to use autofill.

 

So OP, definitely make sure the companion has everything lined up name-wise where you added the companion and in their own profile which must match PreCheck's records.

 

Otherwise be sure to type it in the next time if it doesn't auto-populate and maybe that's where it gets remembered from.

 

I didn't see any place to edit that information in my own profile, although maybe there was a place to enter it when orignially naming the companion.

 

Good luck...let us know how what the solution is.

Home airport MDW, frequent visitor to MCO to see the mouse.
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Re: TSA Pre-Check with Companion never 100%

TheMiddleSeat
Rising Star

One other note, the companion's KTN does NOT auto populate in the reservation when you use the Southwest app to make the companion reservation. At least not on an iPhone. Website yes, app no.