I noticed I am unable to download my boarding pass to Apple Wallet for my flight from Denver to St Louis tomorrow. I tried to text it to my phone which didn't work so I tried checking in (again) from the SW app (iPhone 7) and it worked until I hit the add to Apple Wallet button and it said it was unable to download. Anyone else having this issue?
I'm sorry you ran into a snag when trying to use the Apple Wallet.
iOS (version 8 or higher) users can check in and save their boarding pass directly to Apple Wallet from the mobile site or app, and it usually works without a hitch. Make sure you're following the steps below, and if that doesn't work, try deleting and reloading the app.
While viewing the boarding pass on the app tap the ‘Add to Apple Wallet’ button directly under the barcode. This will display your boarding pass. Tap ‘Add’ on the top-right corner of the screen to save your boarding pass to Apple Wallet. For saving passes from an email, open the attachment found at the bottom the email, tap ‘Add to Apple Wallet’ and follow the same steps above.
Lindsey Community Manager The Southwest Airlines Community
Hi Terry. After further digging, we've learned that this situation was a bug. The new boarding passes weren’t supposed to go out, and for some reason Customers got a little taste of them accidentally on Thurs/Fri. iOS users seem to have gotten the iPad version of the new boarding pass, which does not have an “Add to Apple Wallet” button, because iPad is not compatible with Apple Wallet. We are currently working out the kink. Rest assured, we'll have that option in an even better format when it's set to be available in an upcoming release. Thank you so much for your feedback as we're always working to improve our product!