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Check in on mobile

89538234
Explorer C

First, why isn't mobile one of the locations?

Secondly Everytime I log into my SW mobile device I get the message 

Sorry, downstream service unavailable 

Error 500599320

 

I have sent a mail request and it said change my password and reinstall.  I did both those things and it is still happening.  Very frustrating because it doesnt allow me to check in with my mobile device

4 REPLIES 4

Re: Check in on mobile

bec102896
Aviator A

@89538234 

 

Sorry to hear your having trouble logging in I’m not too sure what’s causing the error 

 

you should still be able to check in without being logged in as long as you have the confirmation number that would be in the email confirmation. You could also try checking in on the website or you can call reservations to check in as well. 

 

With the log log in issues I recommend you reach out to customer relations at 855-234-4654 and hopefully they can get to the bottom of it for you.

 

-Blake 

Re: Check in on mobile

89538234
Explorer C

Are you unable to determine the problem from the error message?

Re: Check in on mobile

SWDigits
Aviator A
@89538234 this is primarily a customer-to-customer forum so that's why @bec102896 recommended that you get in touch with customer relations at 855-234-4654. We are both customers too so we aren't able to do anything with error codes. You need to get in touch directly with Southwest.

Additional contact options:
https://www.southwest.com/contact-us/contact-us.html

Customer | Home airport DCA

Re: Check in on mobile

Jegorugwu
Explorer C

I’m also getting the same error message on my mobile and web devices