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Re: Early Bird didn't work?

Iccabailey
New Arrival

I will not pay for it again either!  Waste of money!  I am in mid B boarding and it did not check me in as it advertises.  So I missed out on doing it myself right at 24 hours prior to get better boarding.   Ridiculous!  $25 for worse boarding than could have gotten myself!

Re: Early Bird didn't work?

ID10T-error
New Arrival

@Iccabailey wrote:

I will not pay for it again either!  Waste of money!  I am in mid B boarding and it did not check me in as it advertises.  So I missed out on doing it myself right at 24 hours prior to get better boarding.   Ridiculous!  $25 for worse boarding than could have gotten myself!


Southwest does NOT advertise that Early Bird check in will check you in. Early Bird assigns you a boarding position 36 hours before your flight. You still have to check yourself in.
You would still have a worse position if you had checked yourself in at 24 hours prior. Perhaps you should read the directions closer next time.

Re: Early Bird didn't work?

TheMiddleSeat
Rising Star

A mid-B boarding position from EBCI sounds right on a lot of routes, it certainly depends on how many A-List flyers are on the flight so popular business flyer routes are going to have higher boarding positions for EarlyBird.  As noted, you're 99% more likely to get a worse boarding position without EBCI than with EBCI.

 

--TheMiddleSeat

Re: Early Bird didn't work?

chgoflyer
Top Contributor

@ID10T-error wrote:

@Iccabailey wrote:

I will not pay for it again either!  Waste of money!  I am in mid B boarding and it did not check me in as it advertises.  So I missed out on doing it myself right at 24 hours prior to get better boarding.   Ridiculous!  $25 for worse boarding than could have gotten myself!


Southwest does NOT advertise that Early Bird check in will check you in. Early Bird assigns you a boarding position 36 hours before your flight. You still have to check yourself in.
You would still have a worse position if you had checked yourself in at 24 hours prior. Perhaps you should read the directions closer next time.


 

I think maybe you're confused.

 

PSX_20181001_002849.jpg

 

 

EBCI should automatically check you in and give you a boarding position before anyone else can check in at t-24. However, sometimes it fails and you are not checked in automatically, and this is discovered later, only after others have completed manual check in at t-24. I believe this may be the previous poster's point. Smiley Wink

 

When EBCI does fail (often by becoming somehow unattached to the itinerary), contact Customer Relations and they will process a refund of the fee.

Re: Early Bird didn't work?

Iccabailey
New Arrival

I will not pay for it again either!  Waste of money!  I am in mid B boarding and it did not check me in as it advertises.  So I missed out on doing it myself right at 24 hours prior to get better boarding.   Ridiculous!  $25 for worse boarding than could have gotten myself!

Re: Early Bird didn't work?

bec102896
Rising Star

@Iccabailey

 

We're the words early bird on the boarding pass? If so you were indeed checked in automatically. There is no limit to the number of EB check in purchases so there could be 50 people on a flight that buy early bird check-in which would put people in the B group. if there were no A List people and you were the first person to buy EB on a flight the best position you could get is A16 but most flights have at least 1 A List passenger and the more A Listers the further back EB people go 

 

-Blake

Re: Early Bird didn't work?

chgoflyer
Top Contributor

Yes, as noted, you should check your boarding pass -- if it says "EarlyBird Check-In" then everything worked as it was supposed to.

 

Unfortunately, EarlyBird does not guarantee any specific position or boarding group. In addition to the reasons others here have suggested for receiving a relatively bad boarding number even after paying the fee, be aware that positions are assigned essentially in order of purchase, so if you added EarlyBird close to your departure date you'll be at the back of the EarlyBird group. 

 

If it did work correctly, even with a undesirable position, you are still very likely ahead of where you would have been had you checked in manually at t-24.

 

If your boarding pass does not say EarlyBird Check-In, then it didn't work correctly and you are due a refund of the EarlyBird Check-In fee. 

 

 

Re: Early Bird didn't work?

LuvTravel
New Arrival

Early Bird was wonderful years ago, but now I feel it's going the same way as the "Express Pass" at Disney.  You feel the need to purchase it for even the chance of a decent seat.  It would be a great service to SW customers if SW allowed visibility to how may EBCI passes have been purchased for your flight to help  determine if it's worth the fee.  That being said, I purchase early bird for nearly every flight and I still love SouthWest.  The EBCI might be a bit greedy, but at least it's not hidden fees to pick a seat or bring a bag or get a beverage and snack while in flight.  

Re: Early Bird didn't work?

dfwskier
Rising Star

@LuvTravel wrote:

Early Bird was wonderful years ago, but now I feel it's going the same way as the "Express Pass" at Disney.  You feel the need to purchase it for even the chance of a decent seat.  It would be a great service to SW customers if SW allowed visibility to how may EBCI passes have been purchased for your flight to help  determine if it's worth the fee.  That being said, I purchase early bird for nearly every flight and I still love SouthWest.  The EBCI might be a bit greedy, but at least it's not hidden fees to pick a seat or bring a bag or get a beverage and snack while in flight.  


Good suggestion, but it won't give you all the visibility you want. A listers are always in front of EBCIers when it comes to boarding position, and those that buy tickets after ypur EBCI purchase

still end up in front of EBCIers as long as the ticket is bought more than 36 hours before flight time.

So if you could get data about the number of EBCIers and A listers that had purchsed flights, that would get you closer to what you want.

 

You might want to try to check in yourself. I have friends that still do so and they normally end up with boarding positions good enough to snag an aisle or window seat somewhere on the plane. Just be sure to check in  exactly t-24 from departure time -- not t-23:30. Lots of people try to check in exctly 24 hour before flight time.