Skip to main content

Southwest Airlines Community

Error 403100000 () on Galaxy S8 for mobile site and app for login

sfthomas
Explorer C

I purchased a new Galaxy S8 smartphone January 1, 2018.

I have been using the Southwest Mobile app since 2014.

 

I loaded the app on my new phone and received and when I try to login I get the following.

The request is forbidden

Error 403100000 ()

I've uninstalled the app, rebooted and reinstalled multiple times with no success.

 

I get the same message when I try logging in through chrome at mobile.southwest.com.

 

I pulled out my old Note4 phone, connected to wifi, and was able to login no problem.

 

My new S8 is running Android 7.0 via Verizon.

 

Is anyone else having this problem? 

If so, is there a fix for it?

 

Any assistance would be greatly appreciated.  The Southwest Customer Support 800 number was no help.

 

Thanks and Happy New Year!!

?

4 REPLIES 4

Re: Error 403100000 () on Galaxy S8 for mobile site and app for login

exastris
Explorer C
Solution

I just got the same issue with a new iphone. Found your post while looking for a solution.

 

However, I got mine to login in by connecting to wifi.

 

So I guess I would try turning wifi on if you haven't or maybe try turning it off if you have tried(I think I remember a time in the past were I couldn't login if I was on wifi)

 

Different phone so just a suggest

Re: Error 403100000 () on Galaxy S8 for mobile site and app for login

sfthomas
Explorer C
Solution

I found the magical combination.

 

I put my phone in airplane mode.

Turned on WIFI.

Clicked on the password icon so I could view my password plain text.

I was able to log in.

 

I logged off and tried with the ecrypted password, no luck.

I tried the above with 4G, no luck.

 

Once you are in turn off airplane mode and wifi.

Wait about 30 seconds for your phone to switch to 4G.

Your Southwest app should stay logged in just fine.

 

Southwest needs to look into this.

Thanks for the hot tip!

Steve

Re: Error 403100000 () on Galaxy S8 for mobile site and app for login

alik40593
Explorer C

happened with me aswell when i downloaded Vidmate app .

Re: Error 403100000 () on Galaxy S8 for mobile site and app for login

CaliFunGirl
Explorer C

I have an  iPhone 8 and thought there was something wrong with the restore I did when I transferred from my 6S to my 8. Typically these issues are resolved by uninstalling and reinstalling an app, which I did with zero luck.

 

I followed the steps Steve suggested:

1. Turn on Airplane mode and connect to WiFi

2. Log into the App.

3. Turned off Airplane mode and disconnected from WiFi

4. Logged out of the App

5. Logged back into the App

6. SUCCESS!!

 

Thanks Steve! Southwest SERIOUSLY needs to fix this issue with their app. I reported it to them last night.