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Re: How To Add Your PSA Pre-check number to a trip already purchased

hbriggeman72
New Arrival

All the links to previous responses do not work.  I have added my KTN to my profile for future flights, but I need to add to an existing flight.

Re: How To Add Your PSA Pre-check number to a trip already purchased

chgoflyer
Top Contributor

Re: How To Add Your PSA Pre-check number to a trip already purchased

Catherine543
New Arrival

Hi!  I'm apparently incompetent and entered in my KTN number incorrectly!  I just got it and was trying to add it to an existing flight.  I tried to repeat the process using the above links, but I can no longer type in my KTN.  It just says "on file."  How can I correct this error?  I already added it to my Southwest account (correctly, I might add).  

Re: How To Add Your PSA Pre-check number to a trip already purchased

LindseyD
Retired Community Manager

Hi @Catherine543,

 

We're here to help! Have you checked your reservation to see if the KTN is already entered? It sounds like it might be, and that's why the system isn't giving you the option to enter it.

 

Re: How To Add Your PSA Pre-check number to a trip already purchased

tgichikawa
New Arrival

Hi,

 

I have KTN however my boarding pass does not have the TSA pre check annotation. How can i correct this?. Thank you

 

respectfully,

T. Gary Ichikawa

 

Re: How To Add Your PSA Pre-check number to a trip already purchased

LindseyD
Retired Community Manager

Hi @tgichikawa,

 

You can fix this pretty easily. You just need to make sure that your KTN is entered, and then re-check in. 

 

Step 1) Visit southwest.com > Click "Flight" in the upper right corner > Manage Reservation > Add Secure Traveler Information

 

Step 2) Check in for your flight on Southwest.com

 

This should remedy the issue! 

 

Re: How To Add Your PSA Pre-check number to a trip already purchased

mowkazati
New Arrival

Lindsey's answer is false!  You can't do it once you've checked in.  You have to call SWA.

Re: How To Add Your PSA Pre-check number to a trip already purchased

Sharon38
New Arrival

Please tell me how to add my  KTN to my existing travel reservation.

Re: How To Add Your PSA Pre-check number to a trip already purchased

LindseyD
Retired Community Manager

Hi @Sharon38,

 

You can add your KTN to an existing reservation by following these steps:

 

Visit southwest.com > Click "Flight" in the upper right corner > Manage Reservation > Add Secure Traveler Information

 

Good luck!

 

 

Re: How To Add Your PSA Pre-check number to a trip already purchased

jchen
New Arrival

Has anything changed with being able to add your TSA Pre-Check to your security document for Buddy Pass travel? I used be able to do that with no problem. Since the change away from paper passes, even the counter agent wasn't able to get the TSA Pre-Check logo after adding my KTN. Thanks in advance for your help.