07-16-2018 07:33 PMelijahbrantley
If you’re like me, you were excited to read this recent announcement from Southwest about the ability for all travelers on multi-passenger itineraries to retrieve a mobile boarding pass via the Southwest app or mobile site! This is a huge enhancement and addresses many requests on the Community and from Southwest fliers in general.
For this functionality to work, there are a few things to keep in mind. Each traveler:
Again, this is great news, but I have a unique situation that requires some creative thinking: our two year old daughter has her own Rapid Rewards account, but she obviously doesn’t carry a cell phone. Given that each traveler must retrieve his or her own boarding pass, can this new enhancement work for us? The short answer is yes! It just takes a few extra steps.
To retrieve my own mobile boarding pass, I can use the app or mobile site to check in and then save the boarding pass to Apple Wallet or Google Pay on Android. Next, I can log myself out and then log into my daughter’s Rapid Rewards account. From there, I can check her in and then save her boarding pass as well.
And that’s it! Both of our mobile boarding passes are available on my phone; this is not something that would have been possible prior to this enhancement. Thanks, Southwest, for continuing to make customer-friendly enhancements to make flying easier!!!
See you on a Southwest flight soon! Just look for the cute two year old saying, “Hi!” to every person as we make our way onto the plane.
07-17-2018 06:56 PMbec102896
My sister and her friends were traveling to TPA from DAL 2 weeks a go right after this new enhancement and my sisters friend didn't have the app on her phone because it wasn't compatible so they asked me how do I handle this I told them they could do exactly as you said or they could log in on the app on my sister's phone take a screen shot and text it to the friend and it worked out just fine as well as another option for people who have a smart phone but don't have the app.
07-19-2018 09:44 PM - edited 07-19-2018 09:46 PMdaisyf
08-09-2018 01:25 PMtech_guy
I've had the same issue. I just open southwest.com in chrome on my phone, check my kid in and have it email me the boarding pass. I prefer my boarding pass being in my email anyway. So, I email mine there and then just scan the boarding pass from my email. Email is good because it caches better than apps generally.
08-31-2018 05:04 PMstflahertyT
We have 8 people on our itinerary. 4 of us have Rapid Rewards accounts, and 4 of us do not. How do we retrieve the mobile boarding passes for the 4 who do not have Rapid Rewards accounts??