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Mobile boarding pass fail

Fardarter
Explorer C

After checking in for our flight, only my spouse's mobile boarding pass was able to be saved in the Apple Wallet. When trying to obtain the boarding bass, the screen says "The other passenger must obtain their own boarding pass by logging in with their own account." Well, we did so and got the same message. So we printed the passes online. The IPhone App seems very buggy. Hopefully someone can fix it. 

3 REPLIES 3

Re: Mobile boarding pass fail

TheMiddleSeat
Aviator A

Each person must log in to see their own boarding pass, person A cannot see person B's boarding pass, and vice-versa. Are you saying that person A logged out and person B logged in and could not see their own boarding pass? You double checked you did not accidentally log back in as person A? Ideally each person has their own mobile device for this to work smoothly, but should work if you go through the trouble of logging out and back in. 

 

--TheMiddleSeat

Re: Mobile boarding pass fail

louis925
Explorer C

I have the same issue now. Person A has the account and buy the ticket. Person B doens't have the account. Where should person B log in to to check?

Re: Mobile boarding pass fail

TheMiddleSeat
Aviator A
Solution

Person B must have their own Rapid Rewards account and that number must have been added to reservation during purchase. If you forgot to put the number in during the purchase process you can contact Southwest to add the number to the reservation. Then person B can log into their Rapid Rewards account and see the flight they are booked on, regardless of who purchased it. 

 

--TheMiddleSeat