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Check-In

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Online Checkin

Tourist vitalanne
Tourist

I fly southwest occasionally. I have always checked-in  online. For the first time I was not able to do online check-in.  I got a message that I am not allowed to online check-in and I need proceed to southwest counter at airport to check-in.  Their customer service was not of any help. She said the same thing " I am not allowed to online check-in and I need proceed to southwest counter at airport to check-in."  Anyone else encounter the same problem?

1 REPLY

Re: Online Checkin

Lindsey Employee
Employee
Hi @vitalanne,

Apologies for the inconvenience. This most often happens when a Customer attempts to check in less than hour before the scheduled departure time. When that happens, the system will require you to get a boarding pass at the gate. If there was more than one person on your reservation, the system also would not have allowed you to get a mobile boarding pass, so that's another possibility.
Lindsey
Moderator
The Southwest Airlines Community