I will be traveling with a cat soon and followed the directions on the website to make "reservations" for my pet. I was told I would get an email confirming the reservation. I have yet to receive one and the "HOLD" line is overwhelming LONG (21 mins +) to find out if I will have any problems when the day comes around without this email. Has anyone had any issues being turned away if the reservation is not found??
Did you call and have the pet added to your reservation? If so, you' should be all set (even without receiving the confirmation email). You'll still have to check in (online) and then again at the counter, where you'll pay the $95 fee. Southwest allows up to 6 pet carriers per flight, so it's unlikely you'd be turned away. Right now phone reps are overwhelmed (and understaffed). There's a significant weather event happening leading to many cancellations, and they're experiencing IT issues with the website (again). The missing confirmation email is probably just another IT glitch. But if you'd feel better double-checking that the pet has been noted on your reservation, wait a few days (if possible) and the hold times should be shorter. Good luck!