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Reporting a stolen item from luggage

kandoy
New Arrival

I feel like I'm at a loss. Flew from Oakland to San Diego and I checked in 1 luggage. The luggage was locked. As I landed in San Diego, I saw my luggage come onto the carousel, and found that the bag was no longer locked and my laptop was stolen from inside. It is a macbook so I was able to track it to an address for an apartment complex. I know for a fact that an airport employee in Oakland airport took it. I've contacted the police and they said that they can't do much without knowing the EXACT apartment's address because they cannot go door to door. If it was an address for a house, it would be no problem. 

 

Wondering if/how I could cross reference the address with a supervisor to see which employee it was.

 

Please help.

7 REPLIES 7

Re: Reporting a stolen item from luggage

TheMiddleSeat
Rising Star
Solution

Here is the link to file a claim with TSA for stolen items. There's no way any employer would work with someone other than law enforcement to cross reference address information like you're asking. 

 

https://www.tsa.gov/travel/frequently-asked-questions/i-have-missing-or-damaged-item-how-do-i-file-c...

 

Good luck, and hopefully it works out for you. I also hope this serves as a reminder that laptops and other valuable items should not be in checked bags, always carry those things on.

 

--TheMiddleSeat

Re: Reporting a stolen item from luggage

DancingDavidE
Top Contributor

@TheMiddleSeat wrote:

Here is the link to file a claim with TSA for stolen items. There's no way any employer would work with someone other than law enforcement to cross reference address information like you're asking. 

 

https://www.tsa.gov/travel/frequently-asked-questions/i-have-missing-or-damaged-item-how-do-i-file-c...

 

Good luck, and hopefully it works out for you. I also hope this serves as a reminder that laptops and other valuable items should not be in checked bags, always carry those things on.


I think this is the solution unless you can work any further with the police or get an updated tracker if the item ends up somewhere else more definitive on the address.

 

 

 

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Reporting a stolen item from luggage

sandysue79
New Arrival

This info is not always true! My co-worker had her airpods stolen from her carry on bag as it went through security. She traced the airpods back to security and no one would help her. A police report has been filed and now she waits. 

 

My new watch was stolen from my checked luggage and Southwest has not helped me in the least bit to locate it. I feel like security cameras should be checked, footage of the xray scanner, something! Nothing has been done.I will never fly with Southwest again and will tell everyone I know about what happened to me. 

Re: Reporting a stolen item from luggage

TheMiddleSeat
Rising Star

@sandysue79 wrote:

This info is not always true! My co-worker had her airpods stolen from her carry on bag as it went through security. She traced the airpods back to security and no one would help her. A police report has been filed and now she waits. 

 

My new watch was stolen from my checked luggage and Southwest has not helped me in the least bit to locate it. I feel like security cameras should be checked, footage of the xray scanner, something! Nothing has been done.I will never fly with Southwest again and will tell everyone I know about what happened to me. 


Security for both checked and carry-on baggage is handled by TSA so it's unclear why you think Southwest is at fault 

 

--TheMiddleSeat

Re: Reporting a stolen item from luggage

DancingDavidE
Top Contributor

@sandysue79 wrote:

This info is not always true! My co-worker had her airpods stolen from her carry on bag as it went through security. She traced the airpods back to security and no one would help her. A police report has been filed and now she waits. 


Stuff falls through the machines all of the time. When would the TSA have had a chance to go through the bag that your co-worker wouldn't have seen them? 

Also the last shown location for AirPods is the last known, they don't independently report their GPS unless I'm mistaken so they may have been last tracked at the checkpoint and actually been picked up and carried off by someone. This seems particularly likely if she was wearing them up to that point, put them away, and then lost or had them stolen there or anywhere else in the airport. (Including as I did once myself eventually find them in my bag despite the last reported location being at the site of a meeting earlier in the day.)

 

 

 

Home airport MDW, frequent visitor to MCO to see the mouse.

Re: Reporting a stolen item from luggage

jksobonya
Active Member

Pro Tip: never put expensive items in checked bags, even 'locked' checked bags. Although this does beg the question what employee (could have been anyone with access to your bag at any point in the processs) has the time to notice your bag had a lock, unlock your bag without a key, go through your belongings and take the laptop? 

 

Checked bags can get searched by the TSA, and a locked bag might have prompted an automatic search regardless of what you had in it.

 

:edit:

 

I stand corrected, apparently TSA has a 'master key' where they can open nearly any lock without having to 'cut' the lock:

 

"Locks: TSA has been provided universal "master" keys under agreements with Safe Skies Luggage Locks and Travel Sentry so that certain branded locks may not have to be cut to inspect baggage. These locks are commercially available, and packaging on the locks should indicate they may be opened by TSA officers. TSA has no position on the validity or effectiveness of these product as a security measure and will be forced to remove these products if necessary during the inspection."

 

So that answers that.

 

Source: https://www.tsa.gov/travel/security-screening  

 

--Jessica

Re: Reporting a stolen item from luggage

DfDrPepper_23
Active Member

@kandoy 

 

 I am sorry to hear about the theft of your items out of your luggage. It is no question on who did it. You know who did it. MSN said the recent theft of passenger's items are to be blamed on employees of American Airlines for theft.

 

 I can honestly say that someone at Southwest Airlines did the stuff to you. Anyone, I don't care who, but can be anyone who can do that to you. I don't care how loyal the employees are anymore.

 

By the way, you can pretend being a detective going to see the landlord and make a inquiry of the tenants who lives at the apartment who happens to be a employee of SWA. And on my last note, if you look for their car that hold for a clue: SWA sticker or placard.