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Re: Updated SW app won't send boarding pass to Apple Wallet

phxflyboy
New Arrival

No, it has NOT been restored.

Re: Updated SW app won't send boarding pass to Apple Wallet

SWDigits
Rising Star

Tagging @NicoleAshley as there are still reports of issues since her last post this afternoon.


Customer | Home airport DCA | Community Champion

Re: Updated SW app won't send boarding pass to Apple Wallet

scottq
New Arrival

Nicole, I appreciate your team working on this, but as of right now, I cannot add my boarding pass to Apple Wallet (IOS 13.1.2). When do you expect this issue to be resolved. Thank you for your help in resolving this issue. 

Re: Updated SW app won't send boarding pass to Apple Wallet

TeaLatte
New Arrival

I'm sorry, Nicole, but as of 1:47PT, 10/11/19, this issue has not been resolved. I still cannot add my boarding pass to my Apple Wallet.  And I just updated the Southwest App on my iPhone8 , just in case the fix was in a new update in the last hour...

Re: Updated SW app won't send boarding pass to Apple Wallet

SWDigits
Rising Star
Solution

Southwest actually posted a travel advisory about this on their home page, here is the link:

 

https://www.southwest.com/html/advisories/swa_travel_advisory_20199101570725201165.html


Customer | Home airport DCA | Community Champion

Re: Updated SW app won't send boarding pass to Apple Wallet

Tylerpugh
New Arrival

It is clearly an Apple IOS 13 issue.  Passes from American Air will not load either.  The IOS 13 update has been one of the buggiest and most irritating things I have ever seen.  Maybe they will fix it, but there are dozens, if not hundreds of things that don't work with this update.  Very disappointed.


@phxflyboy wrote:

Did you update to the newest iOS a week or so ago? That could be the issue. I will say that as I'm writing this, I'm sitting at my gate at Midway Airport, just used the mobile boarding pass, and everything went just fine. The only odd thing I'm seeing now is that notifications don't seem to be going to my Apple watch, as they used to. That has been happening for a couple months now. New iOS 13 coming out in the next couple weeks, maybe that will fix everything, although I believe the issues are on SW's end.


 

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Re: Updated SW app won't send boarding pass to Apple Wallet

Tylerpugh
New Arrival

My IOS updates are automatic so the latest one is installed.  This is definitely an Apple problem to fix.  Amazing this is happening.

Re: Updated SW app won't send boarding pass to Apple Wallet

hnf
New Arrival

Having the same issue.  iPhone6 (shame!) iOS 12.4.1.  Worked fine a few weeks ago.

 

Also - I have NEVER been able to get WN boarding passes on my lock screen.  Yes, I have that option selected.

Re: Updated SW app won't send boarding pass to Apple Wallet

codydoerfler
New Arrival

Same issue here, it worked a week ago, and I do not see an update to iOS in the last week so it must be something on the backend. 

Re: Updated SW app won't send boarding pass to Apple Wallet

Christinetex
New Arrival

Same bug is back again. You’ve been pushing out the same bug repeatedly for more than 6 months.