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iOS 13.1.3 Southwest App - Shows error when populating reservations

tdjones22
New Arrival

Hello,

 

Recently my Southwest app has stopped populating any upcoming reservations entirely. This functionality was working well about a month ago, but now it seems to be broken. I have booked 4 flights since this error has shown up, and none of them have populated properly.

 

I am able to see these flights on the website attached with my RR number. 

 

I tried uninstalling the app entirely and reinstalling. I also tried logging out and logging back in. See the image below for the exact error code accompanying the general catch all error 500999999

 

This is on an iPhone 10S Max running iOS 13.1.3

 

IMG_3034.PNG

5 REPLIES 5

Re: iOS 13.1.3 Southwest App - Shows error when populating reservations

jksobonya
Active Member

Hmm. I am on IOS 13.1.3 and all of 7 of my upcoming reservations show properly in the app. I did book them before I upgraded the IOS, but I don't think that should make a difference. 

 

--Jessica

Re: iOS 13.1.3 Southwest App - Shows error when populating reservations

tdjones22
New Arrival

Mine continue to be missing. This error pops up whenever I enter the app, hit the profile button, or hit the check in tab. The other tabs / buttons do not trigger the warning.

 

Does anybody have any suggestions? Full uninstall and reinstall did not fix this. I've had to go back to printing a boarding pass for every flight.

Re: iOS 13.1.3 Southwest App - Shows error when populating reservations

NicoleAshley Employee
Employee

Sorry to hear this, @tdjones22. What version of our app are you using?

 

Thanks!

 

Nicole
Community Manager

Re: iOS 13.1.3 Southwest App - Shows error when populating reservations

109214965
New Arrival

I have the same error message when I try to use my mobile app.

I have an IPhone 7+  -  version IOS 13.2.2

 

What is the fix?  

 

Thank you,

 

Beverly

Re: iOS 13.1.3 Southwest App - Shows error when populating reservations

tdjones22
New Arrival

App menu on the left says 6.10.0. I believe my iOS and Southwest app are fully updated for my 10 S Max