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passenger supplied is not on this reservation

Sabstar
New Arrival

Trying to pre check and keep getting this error. It works fine if I enter the other passengers name. I've tried both middle names,  no middle names, different last names. No combo works.

2 REPLIES 2

Re: passenger supplied is not on this reservation

CareforNOLA
Active Member

Goodness, that would make my heart skip a beat.  Hopefully you resolved it by now.  Best Option - return to the email and check the name.  If still not working, call customer service.  Because of the 737 Max, there was a period of heavy re-scheduling.  Report back and let us know the outcome.

Re: passenger supplied is not on this reservation

NicoleAshley Employee
Employee
Solution

Sorry for the frustration, @Sabstar! As a peer-to-peer forum, we aren't equipped to assist you here, but we encourage you to reach out via the options in the steps below. Our Customer Service Teams can go into your reservation and see what's going on. Thanks!

 

Submitting a Suggestion and/or Complaint

Nicole
Community Manager