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ARE WE BEING TRANSFERRED TO INDIA

Lhughes12
New Arrival

Just tried twice to book (we book ALOT) and got a foreign voice sounded like Indian, who was absoultely incompetent!  Tried to charge us a UM fee for a 10 year old traveling with a 17 yrear old!  This is the cost of outsourcing (unless I am mistaken).  I have always had good service.  Not now.

1 REPLY 1

Re: ARE WE BEING TRANSFERRED TO INDIA

TheMiddleSeat
Rising Star

You are mistaken, all Southwest call centers are US based and operated by Southwest. Unfortunately, as is the case in any call center, people do make mistakes. 

 

--TheMiddleSeat