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ARE WE BEING TRANSFERRED TO INDIA

Lhughes12
Explorer C

Just tried twice to book (we book ALOT) and got a foreign voice sounded like Indian, who was absoultely incompetent!  Tried to charge us a UM fee for a 10 year old traveling with a 17 yrear old!  This is the cost of outsourcing (unless I am mistaken).  I have always had good service.  Not now.

1 REPLY 1

Re: ARE WE BEING TRANSFERRED TO INDIA

TheMiddleSeat
Aviator A

You are mistaken, all Southwest call centers are US based and operated by Southwest. Unfortunately, as is the case in any call center, people do make mistakes. 

 

--TheMiddleSeat