Call from Australia

[Lachie4032]

Wasn’t sure which category to put this under.

I’m trying to contact Southwest Airlines about double charging for an extra checked bag but I cannot get through to any of their customer service numbers. I only just got home to Australia and realised they’ve double charged my card, but I can take seem to call the contact numbers from Australia. Please help.

[dfwskier]

If I were you I'd send an e-mail instead. To do so click on "contact us" at the bottom of this page and then pick e-mail from the choices at the top left of the ensuing page.

Remember that oversize (over 61 inches length+width+depth) and overweight bags (over 50 poiunds) incur an extra charge. That might explain the double charge.

[DancingDavidE]

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@Lachie4032 wrote:

Wasn’t sure which category to put this under.

I’m trying to contact Southwest Airlines about double charging for an extra checked bag but I cannot get through to any of their customer service numbers. I only just got home to Australia and realised they’ve double charged my card, but I can take seem to call the contact numbers from Australia. Please help.

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Twitter may work for you also, although I'm not sure if they retroactively affect billing. If you login to your mobile app do you see a "live chat" button under "contact us" in the app?