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General Travel Policies

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Companion reservation rebooking

GaryM
New Arrival

I was wondering if Southwest will make it available for the customer to rebook a reservation with a companion pass linked to the reservation. I know you can cancel the companion's reservation and then rebook. However, my companion does not have AList status and I buy the Early Bird. Therefore, if I cancel the reservation, I lose the Early Bird and have to buy it again.

 

The only way I can change the reservation and not lose the Early Bird is to call customer service and have them change the reservation. I usually do the rebooking if the points required for the flight decrease.

I just don't like bothering customer service.  Thanks for any advice.

 

1 REPLY

Re: Companion reservation rebooking

DancingDavidE
Rising Star

You aren't bothering them, this is a great reason to call. If your change isn't urgent, then you can be strategic about calling - don't bother during a snow storm, and maybe in the morning would be better.

Home airport MDW, frequent visitor to MCO to see the mouse and LAS for work, A-list and CP.