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Re: Error Message 400620347

MrCrowley
New Arrival

I also am experienceing the error both mobile and online.  I tried adding earlybird checkin and recieve the error online, or any time I try to get the details in app

Re: Error Message 400620347

erinmoore4400
New Arrival

I have been having the same issue as well. Any word on how to fix this?

Re: Error Message 400620347

TheJules2019
New Arrival

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Re: Error Message 400620347

kellydj88
New Arrival

E2638845-737C-4D83-AA61-85F28E981220.pngIt’s been like this for a few months now. Just on the app though. The website is fine.

 

Re: Error Message 400620347

marisabuzz
New Arrival

I am also getting this error. I called customer service yesterday and they could not help either.

I currently have two bookings under my account. Only one of these bookings is giving this error. The other booking appears fine both online and in the app.

 

I *think* I started getting error messages online and in the app after a change was made to the flights on this booking. The customer service person seems to believe that's what could have done it, but could not confirm that was the reason.

 

Just wondering, were the bookings that you're all having problems with similar? In that a change was made to the flights (on Southwest's side, not one you've initiated).

 

I've tried changing my password similar to the solution that was outlined here but it did not resolve the issue. 

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Re: Error Message 400620347

NicoleAshley Employee
Employee
Solution

We're so sorry for this app issue. I just heard back from our Mobile App Team, and they anticipate they'll have this fixed by June 11. Again we deeply regret the inconvenience. In the meantime, you can check your status on our mobile site or on a desktop browser. We thank you for bringing this to our awareness!

Nicole
Community Manager

Re: Error Message 400620347

Jomafoos
New Arrival

I am having this issue as of last Thursday.  I’ve updated my iOS, reinstalled the app, and I still cannot see my current reservations, nor use the app to check into my flights. 

 

Can you acknowledge this issue and let me know if it’s being worked on, please?  This is an enormous frustatation as it forces me to have a computer to log in & check into my flights - a HUGE frustration. 

 

Please fix this asap.  Smiley Happy

Re: Error Message 400620347

SWDigits
Rising Star

@NicoleAshleydo you know if the mobile team is still working the issue reported by @Jomafoos?


Customer | Home airport DCA | Community Champion

Re: Error Message 400620347

dfwskier
Rising Star

@Jomafoos wrote:

I am having this issue as of last Thursday.  I’ve updated my iOS, reinstalled the app, and I still cannot see my current reservations, nor use the app to check into my flights. 

 

Can you acknowledge this issue and let me know if it’s being worked on, please?  This is an enormous frustatation as it forces me to have a computer to log in & check into my flights - a HUGE frustration. 

 

Please fix this asap.  Smiley Happy


Until the problem is fixed, you should be able to use a phone browser to log on to the SW website to see your reservtions and check in for your flights.