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General Travel Policies

Welcome to the General Travel Policy Board.
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Re: Error Message 400620347

MrCrowley
New Arrival

I also am experienceing the error both mobile and online.  I tried adding earlybird checkin and recieve the error online, or any time I try to get the details in app

Re: Error Message 400620347

erinmoore4400
New Arrival

I have been having the same issue as well. Any word on how to fix this?

Re: Error Message 400620347

TheJules2019
New Arrival

5B92B093-4A18-4402-BEFA-EA5D82CB9B24.jpeg

Re: Error Message 400620347

kellydj88
New Arrival

E2638845-737C-4D83-AA61-85F28E981220.pngIt’s been like this for a few months now. Just on the app though. The website is fine.

 

Re: Error Message 400620347

marisabuzz
New Arrival

I am also getting this error. I called customer service yesterday and they could not help either.

I currently have two bookings under my account. Only one of these bookings is giving this error. The other booking appears fine both online and in the app.

 

I *think* I started getting error messages online and in the app after a change was made to the flights on this booking. The customer service person seems to believe that's what could have done it, but could not confirm that was the reason.

 

Just wondering, were the bookings that you're all having problems with similar? In that a change was made to the flights (on Southwest's side, not one you've initiated).

 

I've tried changing my password similar to the solution that was outlined here but it did not resolve the issue. 

Highlighted

Re: Error Message 400620347

nashley Employee
Employee
Solution

We're so sorry for this app issue. I just heard back from our Mobile App Team, and they anticipate they'll have this fixed by June 11. Again we deeply regret the inconvenience. In the meantime, you can check your status on our mobile site or on a desktop browser. We thank you for bringing this to our awareness!

Nashley