This is just a heads up to anyone who books with groups sales on Southwest. I am part of a med size group traveling next week, and as a loyal Southwest traveler, once our confirmation number was given to us I called to add my RR number and to purchase Early Bird Check in. Was told you are not allowed, since it is booked as a group, and that I could not get RR miles for this trip, and would have to do check in 24 hr before. Normally that is fine, but when your flight is at 5 am, EB is nice so you and others are not getting up at 5 am the day before to do it.
I used to be loyal, but after the experince with customer service and group tickets, I will never use or reccomend them again for group sales, and will fly one of the other major carriers.
The Group Travel program offers some real benefits for groups larger than 10 people, but at a significant trade off compared with non-group travel.
Benefits: Flexible payments, name changes on tickets up to 72 hours prior to departure, a consistent, possibly discounted fare for all members of the group, a free round trip ticket for every 30 members.
Negatives: No RR points, no cancellations/travel funds, no EarlyBird Check-In, very long hold times for Group Travel department.