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Herb Kelleher quotes

bradmutchler
Explorer C

Hi again,

I thought I'd share again that I so appreciated the wonderful article on Mr. Kelleher after his passing in the SWA magazine.

I was inspired by his story and his many quotes, that I incorporated them into my team meeting which I just held at the Hilton Garden Inn at HOU. I enjoyed sharing his focus on customer service, the boss having his team's back, act small, think small and we'll be big etc.

Just thought I'd share that I now understand why SWA uses the HEART as your logo.

 

Keep it up SouthBEST Airlines!!

1 REPLY 1

Re: Herb Kelleher quotes

elijahbrantley
Aviator A

@bradmutchler, thanks for sharing!

 

For others who might watch to check out more, you can read the article here.

 

-A List, Companion Pass holder