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Hi again,
I thought I'd share again that I so appreciated the wonderful article on Mr. Kelleher after his passing in the SWA magazine.
I was inspired by his story and his many quotes, that I incorporated them into my team meeting which I just held at the Hilton Garden Inn at HOU. I enjoyed sharing his focus on customer service, the boss having his team's back, act small, think small and we'll be big etc.
Just thought I'd share that I now understand why SWA uses the HEART as your logo.
Keep it up SouthBEST Airlines!!
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@bradmutchler, thanks for sharing!
For others who might watch to check out more, you can read the article here.
-A List, Companion Pass holder