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General Travel Policies

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How to Rebook during Irregular Operations

[ Edited ]
Employee

If your travel plans have been affected by Winter Storm Stella, you can easily rebook online without paying any additional charge. The new ticket must be in the original class of service and within 14 days of the original date of travel between the original city-pairs. Please review the Travel Advisory posted on Southwest.com for more information. 

 

 If you booked online at Southwest.com or through the Southwest Airlines mobile app, follow these instructions to change your reservation.

 

Click on “Flight” in the top right hand corner, and then select the “Manage Reservations” option, or click here to get started. 

 

rebook screenshot.png

 

  1. Pick out a new flight from the available schedule.
  2. Confirm the booking.
  3. Check in for your new flight, if within the 24-hour check-in window.

All currently available flights and seat inventory are listed on Southwest.com. Our Customer Service Agents do not have access to additional inventory.

 

Our Team continues to work diligently to update Flight Statuses as the weather progresses, so please check back throughout the day for updates to your travel plans.

 

If you receive an error during the rebooking process, please give us a call at 1-800-IFLYSWA, Tweet us at @Southwestair, or message us on the Southwest Airlines Facebook page for assistance.

 

Lindsey
Moderator
The Southwest Airlines Community
2 REPLIES

Re: How to Rebook during Irregular Operations

Plane Spotter

That's a great guide, but unfortunately many flights just can't be rebooked online for unknown reasons (the dreaded Oops! error message). This is one of the major grievances voiced, year after year, by those waiting on hold for phone reps for hours and hours. Southwest would do well to address the multitude of IT issues that exacerbate an IROPS situation, and staff phone lines more appropriately during these events.

Re: How to Rebook during Irregular Operations

Employee

For the majority of our Customers, this is an effective and simple way to make changes to a reservation.

 

There are a few exceptions, like reservations booked over the phone, Group Travel Reservations, and SWA Vacations reservations. For those folks, we we recommend contacting a Customer Representative at 1-800-I-FLY-SWA. 

 

Lindsey
Moderator
The Southwest Airlines Community