I booked a flight but then had to cancel 48+ hours later. Does anyone know if I will received travel credit or a refund? I booked a "Wanna Get Away" flight and want to book another flight right now. Where can I find the travel credit in my account? Thank you!
Just to be clear, as the terminology Southwest uses can possibly be confusing: when you cancel a non-refundable flight, the balance paid is held as Travel Funds (not a "voucher").
Travel Funds are good for use towards future travel (including taxes and fees) for the originally named passenger(s) only, and are generally valid for one year from the original date the ticket was purchased. All travel must be completed by expiration.
Vouchers (issued by Southwest for things like customer service issues, etc.) are good towards future travel for anyone, but do not cover taxes and fees. Expiration dates vary from six months to a year, and all travel must be completed by expiration.