Issued Voucher

[Felecia_g_here]

Help!  I have an unused voucher that I can't find the paperwork.  It expires this year in July.  I'm asking if anyone knows who I can contact to get this information for booking tickets prior to July. It was for an oversold flight that I gave up our seats and stayed another day in New York.  Any advise is appreciated.  I've called SW customer service.  

[chgoflyer]

I don't believe that vouchers can be replaced if lost. Calling Southwest is your only hope, so if they couldn't help you I don;t suspect anyone can. Have you searched your email?

From the website:

Southwest® LUV Vouchers:

Southwest Airlines accepts Southwest LUV Vouchers for Passenger travel on Southwest Airlines purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines Vacations. Southwest LUV Vouchers may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code.

Southwest LUV Vouchers Terms and Conditions:

Southwest LUV Vouchers and air fare paid with Southwest LUV Vouchers are subject to the applicable incorporated terms, Contract of Carriage, and rules and regulations of Southwest Airlines.

1. Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter.
2. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies. Validity of Southwest LUV Vouchers will not be extended and any unused value will be forfeited upon expiration.
3. Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers.
4. Southwest LUV Vouchers and travel issued in exchange for Southwest LUV Vouchers have no cash value and cannot be exchanged for cash or other monetary consideration. Southwest LUV Vouchers will not be replaced if lost, stolen, or destroyed.
5. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. If a balance remains after redemption, please retain this Southwest LUV Voucher number and security code for future use.
6. Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered.

[LindseyD]

Hi @Felecia_g_here,

Thanks for posting in the Southwest Airlines Community - I'm so sorry to hear about your voucher!

Unfortunately, lost, stolen, and/or Southwest LUV Vouchers are not replaceable.