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General Travel Policies

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New Southwest App incompatible with my device

moreofless
Active Member

Last evening I tried to use the Southwest app on my android phone. The app gave me a message it was being retired and instructed me to download the new app. When I go to Google Play, the new app comes up as incompatible with my device. If the apps for other airlines work, I might be inclined to choose those airlines.

106 REPLIES 106

Re: New Southwest App incompatible with my device

Lindsey Employee
Employee
Solution

Hi @moreofless

 

What kind of phone are you using? I can report that to our mobile team and hopefully we'll be able to fix it. I'm sorry about the trouble!

 

Lindsey
Community Manager
The Southwest Airlines Community

Re: New Southwest App incompatible with my device

moreofless
Active Member

It is a Huawei Ascend Mate 2 with Android 4.3.

Re: New Southwest App incompatible with my device

Kcasida
New Arrival

I have a galaxy s5, since the new year the app has not worked. It will not allow me to select an airport to book a flight. I use the app all the time for travel and this makes it very inconvenient. 

Re: New Southwest App incompatible with my device

cjphilli
New Arrival

I have a Galaxy S4.  What can I do to fix this. I used the old app all the time! Such a hassle to go to the website now on my phone to book travel, check in, etc.

Re: New Southwest App incompatible with my device

Bearta455799
New Arrival

Is there a solution galaxy s4 incompatible app?

Re: New Southwest App incompatible with my device

moreofless
Active Member

My only choice now is to use the website. Why have an APP?

Re: New Southwest App incompatible with my device

moreofless
Active Member

I guess nothing was ever done. It is nice Southwest decided to abandon some of us.

Re: New Southwest App incompatible with my device

214935420
New Arrival

I have a Galaxy S4 mini. Is there a fix on the way anytime soon? 06/09/17

Re: New Southwest App incompatible with my device

chgoflyer
Rising Star

No "fix" is forthcoming, as they're not heading backwards. Smiley Wink I'd recommend upgrading your phone if possible. If not, use the mobile site.