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Payment pending - paypal

New Arrival

Yesterday I made a booking and payed through Paypal.
After the payment the following error message appeared on the southwest website:

An error has occurred. Please visit or booking for more help.
If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).
Reference code: 999999999

I checked my paypal account, and the payment is pending.

However, I received a confirmation e-mail and the trip is also listed in My Trips on my Southwest profile. (I also have a confirmation number)

What should I do now?

I'm from Europe so I can't just call customer service ($1 per minute)

I would really appreciate any help on this matter.


Re: Payment pending - paypal

New Arrival


I have experienced the same issue. How did you solve it?  Was it possible to use the ticket?