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I transferred 61,000 Marriott points to Southwest miles from the Marriott site but after 10 days, they still have not been credited. I am trying to get an answer from Southwest as well. is there a confirmation step or something that I missed?
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Solution
I've never transferred from Marriott to Southwest but this is what their web page says:
3.11.c. Once Points have been redeemed for Miles with a participating airline frequent flyer program or other airline-affiliated loyalty program, Miles will automatically be transferred to the Member’s frequent flyer or airline-affiliated loyalty program account. Please allow approximately six (6) weeks for Miles to be posted to your account.
Source:
https://www.marriott.com/loyalty/terms/default.mi#redeem
Customer | Home airport DCA
3.11.c. Once Points have been redeemed for Miles with a participating airline frequent flyer program or other airline-affiliated loyalty program, Miles will automatically be transferred to the Member’s frequent flyer or airline-affiliated loyalty program account. Please allow approximately six (6) weeks for Miles to be posted to your account.
Source:
https://www.marriott.com/loyalty/terms/default.mi#redeem
Customer | Home airport DCA