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Refund due to death?

rpoplin
New Arrival

We purchased tickets to take my father in law to Mexico. He passed away 2 weeks before we are leaving and I am not sure if we can request a refund for his ticket because of this. 

5 REPLIES 5

Re: Refund due to death!

bec102896
Rising Star

@rpoplin 

 

First off sorry for your loss.

 

In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. 

 

Hope this helps

Blake

Re: Refund due to death!

dfwskier
Rising Star
Solution

My condolences on the death of your father in law.

 

Yes the airline refunds even non refundable tickets when the ticket holder passes.

I helped afriend get a refund after this happened to her a few years ago.

Re: Refund due to death!

CareforNOLA
Active Member

I am sorry to hear about your loss.  Hopefully SWA customer service will make the refund situation easy.  Please keep in mind that wait time may be longer than normal right now.  I do not want that to add to your stress, so call when you have some time to spare, and use speaker phone if you can during the wait.

Re: Refund due to death

rpoplin
New Arrival

Thank you so much for the replies. I am calling Southwest customer service in a few minutes and feel better about making the call now. 

Highlighted

Re: Refund due to death?

rpoplin
New Arrival
Solution

I wanted to share my experience with customer service.

When I called and explained the circumstances they immediately refunded my purchase of my deceased father in laws tickets as well as his early bird. The represenative on the line was so nice and understanding on our situation.

 

Thank you Southwest!