July 15th, 2017
Flight #1- AUS>BWI (through HOU) 1:20pm departure, 7:00pm arrival
Flight #2- BWI>BDL 8:15pm departure, 9:30pm arrival
Flight #1 delayed in Houston by 4hr due to mechanical problem w/ air conditioning (we had to de-plane and wait for a replacement)
Landed in BWI after 11:00pm, missing any connection chances (including flight #2 above) to BDL.
Gate agent at BWI booked me for an early flight the next day (I think 8-9 am), but offered no hotel vouchers or compensation. On top of that, all hotels with 45 miles of BWI were booked due to a national Boy Scout Jamboree in the area (there were about 80 Boy Scouts on flight to BWI). I had to spend the night at BWI w/ no food because stores were all closed by then.
Not all of that was Southwest's fault, but it was a miserable experience & the mechanical issue that played a major role is their responsibility. Any chance for a refund or anything?
