I have 7 unused and expired travel funds that expired in September. One of them is about $280. Three of them are around $40 - $60. The rest 3 are less than $10 each. I contacted customer service to convert them to travel voucher. The representative was able to convert for $100 fee, but she could only convert the $280 since it is the only one above $100. She could not do the others because she considered them separate funds and each fund requires $100 fee, so it didn't make sense to convert the rest that was less than $100.
It was a little frastrating because the total of the ones less than $100 is about $200. It is a lot of money. I would even pay another fee for them.
I am wondering if there is any chance of merging them into one voucher?
@chgoflyer The duplicate post is about 3/4 of the way down the first page of the General Discussions topic board.
@Dongminator, you might not have seen the responses to your original post, but it does look like you received accurate information on both posts. Please help us keep the forums uncluttered by avoiding duplicate posts!
Lindsey Community Manager The Southwest Airlines Community