Southwest cancelled my husband’s flight Sunday from Denver to Midway just as he was about to get on the plane. Supposedly their policy is to put you on the next available flight that has a seat. They told him all they had was a 7:30pm flight the following day, but when I called, the agent said there was a seat on a 9:30am flight and she booked him on that flight. He went to the ticket counter early to check in for that flight but he was told there was no record of him being on that flight. They put him on stand-by and kept on bumping him for “frequent flyer” passengers even though he paid almost $400 for a one-way ticket from Denver to Chicago.
They didn’t give him any sort of voucher and left him stranded at the airport for 36 hours. If you ran out of de-icing fluid that isn’t weather related that is your employees not doing their job related. Which doesn’t surprise me as Southwest is the worst airline out there. The Southwest employees at the Denver airport do what they want with no regard to customers. I will never, ever fly this airline again, and will advise everyone I know against flying Southwest as they have no idea what they are doing and when they leave you stranded due to their negligence will not offer any type of good-will voucher. The do not care about their customers!!!!
