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General Travel Policies

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Travel Fund expiration date changed on me

WilDog
New Arrival

Is there a policy that the original expiration date on travel funds can be changed to an earlier date?

 

Here is my scenario:

I bought a ticket on 11/26/18 for my son.

I canceled that ticket because he holds my companion pass.

I used the travel funds to buy him a ticket to fly on 11/25/19 (because I will be switching companions).

I noticed the flight price on 11/25/19 dropped, so I canceled his flight (that I payed for with his travel funds) with the intent to rebook at the lower price.

The system now says those travel funds expire on 11/24/19 so I can't use them to fly on 11/25/19.

 

The travel funds orginally expired on 11/26/19 but now the system says 11/24/19.

Does "using them" alter the expiration by a day??

2 REPLIES 2

Re: Travel Fund expiration date changed on me

dfwskier
Rising Star
Solution

 

 

The only way what you described should happen would be if you combine travel funds with different expirations dates. In that case, the new expiration date would be the soonest of the two funds.

 

I'd suggest you discuss with customer relations (open only on week days). Have the confirmation numbers for both cancelled flights on hand for the discussion. The phone number is 855-234-4654

Highlighted

Re: Travel Fund expiration date changed on me

WilDog
New Arrival

Thanks! I only used one travel fund, from a purchase made on 11/26/18. I’m hoping it’s a glitch in the system. I’ll try calling tomorrow.