Hello all. I have a dilemma with the current unused travel funds in my possession. Last summer, I banked up a decent amount of travel funds while traveling, changing flights, revising itineraries, etc. During this same time period, my wife received a job offer all the over in Finland. We ended up moving at the end of the summer for the new opportunity. Unforunately, all of my travel funds are set to expire April 27th, 2019, and I will not be back in the U.S. in time to use them for any domestic travel.
Does anyone know if Southwest will make an exception for a case like this? Possibly an extension on the travel funds? We may end up back in the U.S. at the end of 2019.
I'm not aware of Southwest making exceptions to the rule. Sorry.
However, AFTER the expiration date, the airline does customarily allow the conversion of expired funds into a travel voucher that can be used by any person. The fee is $100 per individual travel fund.
So, if you are dealing with multiple funds, a suggestion would be to use several (all?) of them to "purchase" a more expensive ticket which you would then cancel. The net effect woud be paying a single $100 fee instead of several of them.
I think you can combine up to three travel funds to purchase a new ticket.