I’m trying to use my southwest travel funds before they expire (June 5th 2018). This flight was cancelled last year when my son was still 1, so his name was not needed when I booked it. Now that he is 2, I have to pay for his own ticket. The travel funds will not fully apply to this flight order. Southwest policy for travel funds is that you can use the travel funds as long it is the same name as the cancelled flight ticket. I’ve been on the phone with SW for about 40 mins now and no customer service rep. Has anyone experienced this before? And can the remaining funds be applied to my son even though his name wasn’t not on the ticket, but it was added after we checked in? The travel funds only applied to me, but I want to know if it could be applied for him as well?
